Privacy Policy

At Rent'n'Ride Crete P.C. ("the Company", "we", "our", or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or rent a vehicle from us.

By using our website or booking a vehicle, you acknowledge that you have read and understood this Privacy Policy.

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1. Company Information

Rent'n'Ride Crete P.C.

Daidalou 7

Heraklion, Crete, Greece

Email: rentnridecrete@gmail.com

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2. What Personal Data We Collect

Depending on the services you use, we may collect the following information:

 

Personal Identification Information

• Full name

• Date of birth

• Residential address

• Country of residence

• Nationality

 

Contact Information

• Email address

• Telephone number

 

Driving Information

• Driving licence number

• Driving licence issuing country

• Licence expiry date

• Driving experience where required

 

Identification Documents

• Passport number

• National Identity Card number

 

Booking Information

• Reservation details

• Rental dates

• Vehicle category

• Pickup and return location

• Optional extras selected

 

Payment Information

• Payment method

• Transaction reference

• Deposit information

 

Please note: We do not store your full credit or debit card details on our servers when payments are processed through secure payment providers.

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3. How We Collect Your Data

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We collect personal data when you:

• Make a reservation through our website

• Contact us by email or telephone

• Request a quotation

• Complete a rental agreement

• Visit our offices

• Subscribe to marketing communications (where applicable)

Some technical information may also be collected automatically through cookies and website analytics.

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4. Why We Process Your Personal Data

We process your information to:

• Confirm and manage vehicle reservations

• Prepare rental agreements

• Verify driver eligibility

• Deliver our vehicle rental services

• Process payments and refunds

• Respond to customer enquiries

• Provide roadside assistance

• Handle insurance claims

• Comply with legal and tax obligations

• Prevent fraud and protect our business

• Improve our customer service

• Send promotional communications where you have provided your consent

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5. Legal Basis for Processing

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

 

Depending on the circumstances, processing is based on:

• Performance of the rental contract

• Compliance with legal obligations

• Our legitimate business interests

• Your consent (for marketing communications)

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6. Who Has Access to Your Information

Access to personal information is limited to authorized employees and trusted service providers who require the information to perform their duties.

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Where necessary, personal data may be shared with:

• Insurance companies

• Roadside assistance providers

• Payment processing providers

• Government authorities where legally required

• Tax authorities

• Law enforcement agencies

• Legal advisors

 

We never sell or rent your personal information to third parties for marketing purposes.

 

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable legislation.

 

Generally:

• Rental agreements and invoices may be retained for the period required under Greek tax legislation.

• Information relating to legal disputes or insurance claims may be retained until the matter is fully resolved.

• Marketing consent information is retained until you withdraw your consent.

 

When data is no longer required, it is securely deleted or anonymised.

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8. Payment Security

Payments may be made using:

• Credit Cards

• Debit Cards

• Cash

• Bank Transfer

 

Electronic payments are processed through secure payment providers using encrypted connections.

Rent'n'Ride Crete does not store complete payment card information on its own systems.

Where a security deposit or card pre-authorisation is required, it is used solely for purposes described in the Rental Terms & Conditions.

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9. Cookies

Our website may use cookies to:

• Ensure proper website functionality

• Remember user preferences

• Analyse website traffic

• Improve user experience

 

You may disable cookies through your browser settings, although some website features may no longer function correctly.

 

10. Marketing Communications

If you have chosen to receive marketing communications, we may occasionally send information regarding:

• Special offers

• Promotions

• New services

• Company updates

 

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

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11. Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data ("Right to be Forgotten"), where legally applicable

• Restrict processing

• Object to processing

• Withdraw your consent at any time

• Request data portability

• Lodge a complaint with the Hellenic Data Protection Authority (HDPA)

 

We will respond to legitimate requests within the timeframes established by applicable law.

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12. Data Security

We implement appropriate technical and organisational measures to safeguard personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

 

Although no internet transmission or electronic storage system can guarantee absolute security, we continually review and improve our security measures.

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13. International Data Transfers

Where personal information is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with applicable data protection legislation.

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14. Children's Privacy

Our services are intended for individuals legally eligible to rent a vehicle.

We do not knowingly collect personal information from children under the age of 18.

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15. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

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16. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legislation, our services or business practices.

The latest version will always be available on our website together with the date of the most recent revision.

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17. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Rent'n'Ride Crete P.C.

Heraklion, Crete, Greece

Email: rentnridecrete@gmail.com

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18. Supervisory Authority

If you believe your personal data has not been processed in accordance with applicable data protection laws, you have the right to submit a complaint to the Hellenic Data Protection Authority (HDPA) or another competent supervisory authority within the European Union.